Frequently Asked Questions
Everything you need to know about our premium outerwear and services.
What makes Bosideng down jackets unique?
Bosideng specializes in high-performance outerwear using premium 800+ fill power down, Gore-Tex fabrics, and innovative heat-retention technology developed over 47 years of craftsmanship.
How do I choose the correct size?
Our jackets follow international sizing standards. We recommend consulting the 'Size Guide' on each product page, which includes specific measurements for chest, shoulder, and sleeve length.
What is your shipping policy?
We offer complimentary standard shipping on all orders over $200. Delivery typically takes 3-7 business days depending on your location, and tracking information is provided via email.
Can I return or exchange my purchase?
Yes, we accept returns and exchanges within 30 days of delivery. Items must be in their original condition with all tags attached. Please use our online portal to initiate a return label.
How should I clean and maintain my down jacket?
To preserve the loft and warmth of the down, we recommend professional dry cleaning or a gentle machine wash with down-specific detergent. Always tumble dry on low heat with clean tennis balls to prevent clumping.
Are your products covered by a warranty?
Every Bosideng garment is backed by a one-year limited warranty against manufacturing defects in materials and workmanship to ensure your total satisfaction.